Privacy Policy

1. Who We Are

Joy Sail Corporation Limited is a company incorporated in Hong Kong, engaged in international trade, product sourcing, and wholesale distribution. Our registered office is located in Hong Kong, China.

If you have any questions about this Policy or our data practices, please contact us at:

• Email: info@acwall.cn
• Phone: +852 4711 1511
• Address: Unit 1003, 10/F., Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Name, email address, phone number, and company name when you submit an enquiry form or contact us
• Business registration details when entering into a business relationship with us
• Communication records (emails, messages, call notes) in the course of customer support
• Payment and billing information for completed transactions

2.2 Information Collected Automatically

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent, and referring URLs (via standard server logs or analytics tools)
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Messaging Platforms

If you contact us via WhatsApp or other messaging platforms, we may receive your phone number, display name, and the content of messages you send. Use of these channels is subject to the respective platform's own privacy policy.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide customer support
• Process orders, issue invoices, and manage business transactions
• Send order updates, shipping notifications, and relevant business communications
• Improve our website, products, and services
• Comply with legal obligations and enforce our agreements
• Prevent fraud and ensure the security of our systems
• Send marketing communications (only with your prior consent; you may opt out at any time)

We rely on the following legal bases for processing: (a) performance of a contract, (b) compliance with legal obligations, (c) your explicit consent, and (d) our legitimate business interests.

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist with IT infrastructure, logistics, payment processing, and customer communication tools, bound by confidentiality agreements.
• Business Partners: Manufacturers or fulfilment partners as necessary to complete your order, under appropriate data-sharing terms.
• Legal Requirements: When required by applicable law, court order, or governmental authority in Hong Kong or other jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the succeeding entity.

5. International Data Transfers

Our business operates internationally. Your personal data may be transferred to and processed in countries outside of Hong Kong, including mainland China, and other countries where our service providers operate. When such transfers occur, we take steps to ensure that appropriate safeguards are in place consistent with applicable data protection laws.

When you contact us via WhatsApp, please note that Meta Platforms, Inc. may process your data in the United States and other countries pursuant to Meta's own Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Customer and transaction records: up to 7 years (for accounting and regulatory compliance)
• Marketing contact data: until you withdraw consent or request deletion
• Website logs: up to 12 months

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. Types of cookies used:

• Strictly Necessary: Essential for the website to function correctly
• Analytics: Help us understand how visitors interact with the site (e.g., Google Analytics)
• Preference: Remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at info@acwall.cn. We will respond within 30 days.

9. Opting Out of Marketing Communications

If you have consented to receive marketing messages from us (including via WhatsApp), you may opt out at any time by:

• Replying "STOP" to any WhatsApp or SMS message we send
• Clicking "Unsubscribe" in any email marketing communication
• Contacting us directly at info@acwall.cn

We will honour all opt-out requests promptly and no later than 10 business days after receipt.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, encryption of sensitive data in transit, and regular security assessments.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, you personally, in accordance with applicable law.

11. Children's Privacy

Our services are directed to businesses and adult individuals. We do not knowingly collect personal data from children under the age of 18. If we learn that we have inadvertently collected such data, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Policy.

14. Contact & Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: info@acwall.cn
• Phone: +852 4711 1511
• Post: Unit 1003, 10/F., Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.